I am updating my review from 1 star to 3 stars as Dan finally sent his tech to pick up the old heater.
However; the fact that Dan quit on me the day we have a guest complaint for a green pool at another one of our airbnb properties in Mesa AZ still remains a costly incident for my business. He literally quit on me in the middle of the green pool incident. I had to pay for an emergency pool clean up that cost me a lot and impacted my Airbnb ratings.
To be fair, I have to say his guy Anthony in North Scottsdale is very nice and I had no issues with his work at my North Scottsdale work besides the left old heater.
*** The old heater that was left at my home has been picked up and the issue is resolved. ***
We paid to have a pool heater installed that included disposal of the old unit. We are out of town customer’s and we just visited the property 3 month later and surprised to find the old heater unit lying in the backyard.
Just from my experience, if you run an AirBNB, stay away. Totally unprofessional and very emotional guy to deal with. Left me in the lurch with an angry guest and a green pool.
Response from the owner:This review comes from a former client whose account we ultimately chose to discontinue after ongoing difficulties in our working relationship.
Throughout the time we serviced his properties, we made every effort to accommodate frequent schedule changes, urgent requests, after hour communications and the unique demands associated with multiple Airbnb properties. While we always strive to provide excellent service, there were significant differences in expectations regarding service levels, response times and pricing that eventually made the business relationship unsustainable.
Regarding the Heater, the client contacted me after business hours to report that a heater had been left on the property. Without allowing any response time, this former client continued to write this negative review immediately after informing me of the problem after business hours. At that time, I was unaware of the situation. Upon learning of it, I immediately contacted my technician to determine what had occurred. The heater has been scheduled for removal on Monday. The heater had been placed out of guests view with the intention of returning to retrieve it as access challenges and active guest activity on the property made removal difficult at that moment. Had I been given the opportunity to fully investigate and respond during normal business hours, I would have addressed the matter promptly as I am now.
As for the condition of one of the pools, we had previously advised the client regarding landscaping issues that were contributing to excessive debris entering the water. The requests to maintain the landscaping were ignored. The property also experienced unusually heavy bather loads typical of short term rental properties, which can significantly impact water chemistry and filtration demands. We consistently worked to maintain the pool despite these challenges and regularly provided services beyond the scope of the standard weekly maintenance agreement.
It is also important to note that there were additional services performed, including Fountain draining and cleaning, filter cleanings and chemical treatments that were never paid for and became points of disagreement during later pricing discussions.
We value all of our clients and have successfully served homeowners and commercial properties for over 25 years. While not every client provider relationship is the right fit, we remain committed to professionalism, clear communication, and delivering quality pool service to those we serve.
